How Pipeo handles information.

1. Information We Collect

We may collect information you provide directly, such as your name, email address, phone number, company details, project information, uploaded files, photos, videos, reports, and any messages you send to us.

We may also collect technical information such as device details, browser information, app usage data, crash information, analytics events, IP address, and basic log data needed to keep the service secure and operational.

2. How We Use Information

We use information to provide and improve Pipeo, support sign-in and account management, store project records, generate reports, enable collaboration, manage permissions, communicate with users, respond to support requests, and protect the platform from misuse.

3. Project Files And Shared Content

Pipeo is built around project documentation, which may include blueprints, inspection evidence, PDFs, and related project notes. Files you upload or generate through Pipeo may be processed, stored, and shared according to the permissions and links created inside the product.

4. Legal Bases And Consent

Where applicable, we process personal information based on your consent, the need to provide the service you requested, our legitimate interest in operating and improving Pipeo, or to comply with legal obligations.

5. Sharing Of Information

We may share information with service providers that help us operate the website and app, including hosting, analytics, authentication, storage, communications, and technical support providers. We may also share information when required by law or when necessary to protect our users, rights, or systems.

We do not sell personal information as part of the ordinary operation of the Pipeo website or product.

6. Data Retention

We retain information for as long as needed to operate Pipeo, maintain project records, comply with legal obligations, resolve disputes, and enforce our agreements, unless a longer retention period is required or permitted by law.

7. Security

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information. No method of transmission or storage is completely secure, so absolute security cannot be guaranteed.

8. Your Rights

Depending on your location, you may have rights to request access, correction, deletion, restriction, portability, or objection relating to your personal information. To make a request, contact us using the details below.

9. Children’s Privacy

Pipeo is not intended for children under 13, and we do not knowingly collect personal information from children under 13.

10. International Transfers

Your information may be processed in countries other than your own. Where required, we take appropriate steps to support lawful transfers of personal information.

11. Changes To This Policy

We may update this Privacy Policy from time to time. If we make material changes, we may update the effective date above and publish the revised version on this page.

12. Contact

For privacy questions or requests, contact us at contact@pipeo.app.